Heroes of the Mizpah
Last month, a elderly guest was traveling alone with her show dogs and suddenly fell ill. The housekeeping staff and managers discovered the problem and immediately contacted emergency responders, who airlifted the guest to a hospital, where she recovered. Meanwhile, the staff took over the care and feeding of the beautiful show dogs, while relatives were notified and came to retrieve the animals. Relatives of the guest were relieved and grateful for the actions of our staff, as are we.
"Big luxury hotel chains boast about the “legendary” service that they provide," said General Manager John McCormick in a note to the staff involved in the incident. "I have worked for some of them and I can tell you that you have truly provided legendary service. These are the things that separate us from the rest of the pack. Moreover, your actions speak to your personal character and caring for our neighbors in life. I couldn’t be more proud of this team."
In the photo, left to right: staff members Krysta Meek, Teresa Gann, Donna Ottseson, Kati Huskey, with the guest's dogs.